Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email
How do I apply a promotional code?
You can add a valid promotion or coupon code on the checkout page.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Where is my order?
Most of our deliveries are sent via USPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please email immediately after placing the order to email@example.com. We can attempt to stop or amend your order. If it is not possible, we will advise you on the next steps.