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WE’RE HERE TO SUPPORT YOU

Returns & Exchanges



A guarantee for the ages.

Our ingredients have been around for centuries, so we'll give you a few centuries to ensure your satisfaction with our product.

Please email support@land-lore.com to start the return process. Original shipping costs will not be refunded.
 

What if I already used the product?

We believe in our products, so we encourage you to try them first. That’s why we offer an unconditional return policy. Customers who return one of our products can request a credit to their original form of payment or a merchant credit to be used on another Land & Lore product.

 

I received the item as a gift, can I return it?

Yes. While we hope you give your Land & Lore gift a chance, we understand it might not fit your exact needs, and we understand. Please email support@land-lore.com to start the return process. Original shipping costs will not be refunded.

 

When will I receive my refund?

Please allow 5-7 business days for your refund to post to your account once the product has been received. If you still haven’t received your refund within 7 business days, please email support@land-lore.com so we can make things right.

Purchasing & Shipping 



Where can I purchase Land & Lore products?

You can buy our products online at land-lore.com. You can also subscribe and never worry about buying new products every time one runs out. Buying directly from our website and avoiding the pricey middle man helps ensure you’re not paying unnecessary markup that comes with brick and mortar stores.

 

Do you ship internationally?

At this time we only ship to the U.S.A. All of our products are American made and it’ll always stay that way.

 

What happens if my product arrives damaged?

Unfortunately, the “handling” part of shipping and handling can get unpredictable and we apologize for any damaged goods. Keep your damaged product and packaging, and drop us a line at support@land-lore.comWe’ll get you taken care of with new products.


Subscriptions



How do I make changes to my subscription

You can manage your subscription/s by logging into your account at land-lore.com/account . If you need a hand, you can always drop us a line at support@land-lore.com and we’ll be happy to help any way we can. 


Allergy



All Land & Lore products are vegan, paraben and gluten free. We believe in respecting the land and learning from the thousands of years of wisdom from those who came before us. It’s our job to make products that are safe for everyone and sustainable for our planet.

Frequently Asked Questions

  • Are your products tested on animals? 

    We do not test our products on animals, and we never will. Just like we respect the land our ingredients come from, we respect everyone and everything that roams it.

  • Are your products vegan? 

    Yes, Land & Lore products are vegan, and do not use any animal-derived ingredients. The way we see it, if we’re going to borrow the knowledge of those who came before us, we have a responsibility to be sustainable and create a world that’s inhabitable for those who will come after us too. The same goes for animals.

  • Are your products gluten free?

    Yes, all of our products are gluten-free. We believe that simplified skin is something everyone deserves, so we’ll always go the extra mile to ensure our products avoid additives that are unsafe or unsuitable for any person.

  • Is this for men?

    Land & Lore started as a way to simplify men’s skincare, but we believe anyone can benefit from simplicity.  

    If you identify with Land & Lore and you’re not a man, great! We made it for everyone.

  • Do your products contain parabens or other harmful ingredients? 

    No, Land & Lore products are paraben free, and free of the “toxic 12” ingredients, including aluminum, DEA, MEA, TEA, DMDM Hydantoin, UREA, mineral oil, polyethylene glycol, phthalates, propylene glycol, butylene glycol, siloxane, synthetic fragrances and SLS, among others. We use modern science to get the most out of simple, natural ingredients from the land, not to create synthetic or artificial products.

  • Are Land & Lore products environmentally friendly?

    Land & Lore honors the land and the powerful ingredients that come from it. We don’t include unnecessary packaging, and most of what we do use can be recycled or composted. We are determined to be as green and sustainable as possible. In the same way we don’t test on animals or use any animal-derived products, we believe in helping the world thrive for those who will come after us. What better way to honor those who came before us, and the wisdom they gave?