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Returns & Exchanges


A guarantee for the ages. 

Our ingredients have been around for centuries, so we'll give you a few centuries to ensure your satisfaction with our product.


Please email support@land-lore.com to start the return process. Original shipping costs will not be refunded.


What if I already used the product? 

We offer an unconditional return policy. Customers who return one of our products can request a credit to their original form of payment or a merchant credit to be used on another product. 


I received the item as a gift, can I return it? 

Yes. Please email support@land-lore.com to start the return process. Original shipping costs will not be refunded.


When will I receive my refund? 

Please allow 5-7 business days for your refund to post to your account once the product has been received.

Purchasing & Shipping  


Where can I purchase Land & Lore products? 

You can buy our products online at land-lore.com.


Do you ship internationally? 

At this time we only ship to the U.S.A.


What happens if my product arrives damaged?

Bummer. Keep your damaged product and packaging, and drop us a line at support@land-lore.com.  We’ll get you taken care of.

Subscriptions


How do I make changes to my subscription?

You can manage your subscription/s by logging into your account at land-lore.com/account.

ALLERGY


All Land & Lore products are vegan, paraben and gluten free.

We want you to Enjoy the Lore

FAQ

Are your products tested on animals? 

We do not test our products on animals. 

Are your products vegan? 

Yes, Land & Lore products are vegan, and do not use any animal-derived ingredients.

Are your products gluten free?

Yes, our products are gluten free.

Is this for men?

Land & Lore started as a way to simplify men’s skincare, but we believe anyone can benefit from simplicity.  

If you identify with Land & Lore and you’re not a man, great! We made it for everyone.

Where do your hops come from?

We source our hops from Glacier Hops Ranch in Montana. Hopzoil is a pure essential oil made from fresh hops that are steam distilled from the field during harvest. The proprietary process captures the hops’ freshness.

Do your products contain parabens or other harmful ingredients? 

No, Land & Lore products are Paraben free, and free of the “toxic 12” ingredients, including aluminum, DEA, MEA, TEA, DMDM Hydantoin, UREA, mineral oil, polyethylene glycol, phthalates, propylene glycol, butylene glycol, siloxane, synthetic fragrances and SLS, among others. 

Are Land & Lore products environmentally friendly?

Land & Lore honors the land, and the powerful ingredients that come from it. We don’t include unnecessary packaging, and most of what we do use can be recycled or composted. We are determined to be as green as possible.

Contact

Still have questions?  Send us a message.