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Go to the shopFAQs
What shipping carrier do you use?
We use USPS ground and priority methods.
How long does it take for home delivery?
Standard ground can take 4-6 days for delivery depending on location. Expedited can take 2-3 days.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
Why am I being charged for delivery on my order when it states standard delivery is free?
Shipping is free on orders $100 or more.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is placed. Please check all folders including you junk as it will come from a noreply email address.
Can I collect from a local store?
Not at this time.
Can I track my item?
Yes, you will be sent an email confirmation with tracking on your order. Most packages will ship via USPS.
About our ingredients.
All Land & Lore products are vegan, paraben and gluten free. We believe in respecting the land and learning from the thousands of years of wisdom from those who came before us. It’s our job to make products that are safe for everyone and sustainable for our planet.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email
How do I apply a promotional code?
You can add a valid promotion or coupon code on the checkout page.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Where is my order?
Most of our deliveries are sent via USPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please email immediately after placing the order to support@land-lore.com. We can attempt to stop or amend your order. If it is not possible, we will advise you on the next steps.
